Skills & Competencies for Technical Sales Support Specialist II

Technical Sales Support Specialist II job profile

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JOB SUMMARY for Technical Sales Support Specialist II

Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues.

JOB RESPONSIBILITIES for Technical Sales Support Specialist II

Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team.

Technical Sales Support Specialist II SALARY RANGE

BASE 50%
$87,265
TOTAL 50%
$89,051
Job Level
P02
Job Code
SM15000065
Education/Degree
Bachelor's Degree
Reports To
Supervisor or Manager

Technical Sales Support Specialist II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Technical Sales Support Specialist II skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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6 general skills or competencies (Job family competencies) for Technical Sales Support Specialist II

1 Job Family Competencies – Technical Support
Proficiency Level -2
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Lists the step-by-step process of the back-end system as it relates to technical support.
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Level 2 Behaviors
(Light Experience)
Receives and answers customer calls to identify root cause of technical issues and concerns.
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Level 3 Behaviors
(Moderate Experience)
Researches technical developments to adapt new tools and drive seamless technical support delivery.
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Level 4 Behaviors
(Extensive Experience)
Recommends improvements to current technologies and methods to improve the quality of technical support.
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Level 5 Behaviors
(Mastery)
Forecasts future trends in technical support services to create new approaches in handling customer concerns.
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2 Job Family Competencies – Product and Technical Knowledge
Proficiency Level -2
Skill definition-Explaining the products' technical aspects, features and uses to customers to acquire new prospects and drive sales.
Level 1 Behaviors
(General Familiarity)
Discusses the importance of knowing the technical aspects of products in salesmanship.
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Level 2 Behaviors
(Light Experience)
Participates in various training programs to gain extensive product and technical practice.
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Level 3 Behaviors
(Moderate Experience)
Participates in strategic decisions for technical and product development.
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Level 4 Behaviors
(Extensive Experience)
Leverages extensive product knowledge and technical expertise to manage sales and operations.
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Level 5 Behaviors
(Mastery)
Champions the adoption of advanced tools, techniques, and methods to improve the technical specifications of products.
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3 Technical Sales Support Specialist II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Sales Support Specialist II
Proficiency Level - 4
5 Competency for - Technical Sales Support Specialist II
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Technical Sales Support Specialist II

1 Core Competencies – Products And Services
Proficiency Level -3
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Collects and summarizes information and marketing materials for R&D purposes.
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Level 2 Behaviors
(Light Experience)
Discusses the potential profitability of a proposed new product.
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Level 3 Behaviors
(Moderate Experience)
Evaluates our business’s P/S costs and prices, and market positioning.
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Level 4 Behaviors
(Extensive Experience)
Establishes related procedures for product design, development and delivery time limits.
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Level 5 Behaviors
(Mastery)
Describes the planned launch of superior products and services to stakeholders to promote enthusiasm and support.
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2 Core Competencies – Self-Motivation
Proficiency Level -3
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Describes benefits of personal drive to achieve goals or standards.
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Level 2 Behaviors
(Light Experience)
Commits to personal and organizational goals.
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Level 3 Behaviors
(Moderate Experience)
Communicates to employees the benefits, rewards, or sanctions if expectations are or are not met.
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Level 4 Behaviors
(Extensive Experience)
Creates a vision board with company goals and objectives to increase motivation within the team.
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Level 5 Behaviors
(Mastery)
Delivers training activities to build continuous self-motivation and confidence across our organization.
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3 Technical Sales Support Specialist II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Sales Support Specialist II
Proficiency Level - 4
5 Competency for - Technical Sales Support Specialist II
Proficiency Level - 5

Summary of Technical Sales Support Specialist II skills and competencies

There are 0 hard skills for Technical Sales Support Specialist II.
6 general skills for Technical Sales Support Specialist II, Technical Support, Product and Technical Knowledge, Prospecting, etc.
7 soft skills for Technical Sales Support Specialist II, Products And Services, Self-Motivation, Initiative, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Sales Support Specialist II, he or she needs to be skilled in Products And Services, be skilled in Self-Motivation, and be skilled in Initiative.

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